Terms and Conditions
Terms & Conditions
Placing orders constitutes acceptance of all terms and conditions stated below. References to DVR Connection herein after refer to DVR Connection, Inc., its affiliates and its subsidiaries.
Sales Terms
Wholesale sales only.
- All customers must provide Sales Tax Resale Number indicating exempt status.
- All customers must provide Federal Identification Number.
- All merchandise sold with the intention of resale by the purchaser.
DVR Connection requires the following information to ship orders:
- Completed Dealer Registration.
- Valid sales tax resale certificate or a signed Multi-State Sales Tax Exemption and Resale Certificate.
- Verification and validation that the customer’s business is an industry-related business in good standing.
Shipments cannot be released until the above qualifiers are attained. First-time orders will be expedited when accompanied by a qualified resale certificate and new account credit application. DVR Connection requires a minimum $50.00 order. Orders received by 3:00 p.m. CST will be shipped same-day for qualifying customer types. Product shipment is subject to the carrier’s pick-up availability. Exclusions from same-day shipping by 3:00 p.m. CST could include, but are not limited to:
- Out of stock product
- Special orders
Add-on orders will be considered new orders and processed accordingly.
Special Orders
If a customer requests a non-stock item, such request must be made in writing via the Special Order Request form, accompanied by a fifty percent (50%) deposit, paid by the customer’s credit card. Upon receipt of such funds, DVR Connection will place the order with the manufacturer. Upon shipment of the goods, the remaining charges, including merchandise, freight, etc., will be charged to the customer’s credit card. Special orders are not eligible for returns or cancellations.
If a customer requests a non-stock item, such request must be made in writing via the Special Order Request form, accompanied by a fifty percent (50%) deposit, paid by the customer’s credit card. Upon receipt of such funds, DVR Connection will place the order with the manufacturer. Upon shipment of the goods, the remaining charges, including merchandise, freight, etc., will be charged to the customer’s credit card. Special orders are not eligible for returns or cancellations.
Payment Terms
After all qualifiers are met to become a customer as stated in the terms above; DVR Connection has the following payment terms available:
- C.O.D. certified funds are accepted via bank-issued cashier’s check for new customers. Drop ship and special order items are not available to customers under these payment terms.
- C.O.D. company checks are accepted pending approval of a completed and signed credit application. Allow two weeks for processing of all credit applications.
- Net terms are available pending approval of a completed and signed credit application. For higher net term limits, current financial statements are required. Allow two weeks for processing of all credit applications.
- All net terms are calculated from invoice date.
- A 1.5% monthly finance charge will be added to all past due invoices.
- No shipments will be made on any past due accounts.
- Any account that becomes delinquent is automatically changed to C.O.D. terms. Such account will be sent for collections, and the customer is responsible for all collection charges and/or attorney fees.
- Major credit cards are accepted, including Visa, MasterCard, & American Express. Such credit terms require a signed Credit Card Authorization on file.
Wire transfers are accepted. Please contact our accounting department at 1-877-345-5557 for instructions. - A $25.00 returned check charge will be assessed for any check returned for any reason.
- All orders are shipped FOB Oklahoma City, OK.
Damages are the responsibility of the carrier once the shipment is delivered to the carrier. Customers must make damage claims directly to the carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. Contact a DVR Connection customer service representative at 1-877-345-5557 for assistance. Upon receipt of an order, if any box appears to have been damaged during shipment, DVR Connection recommends that box be opened and examined prior to accepting shipment. All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.
Inactive Accounts
All accounts with no activity for 6 months or greater will be closed. In order to reactivate the account, a new credit application will be required. DVR Connection is not responsible for typographical errors or erroneous data in publications, Web site or any other media platform. Please note that items ordered may not be exactly as pictured in the catalog, Web site or promotional piece. Prices are subject to change without notice. Please contact a DVR Connection sales representative for the latest product pricing and availability. DVR Connection reserves the right to limit quantities. Some product lines are available in certain territories only, as stipulated by the manufacturer. These items are marked with this icon: *Territory Restricted. Please call a DVR Connection sales representative for more details.
Trademarks
All trademarks and trade names that appear on DVR Connection publications or the DVR Connection Web site, www.dvrconnection.com, are the property of their respective owners and may not be reproduced, copied or manipulated in any manner without the expressed, written approval of the trademark owner.
All trademarks and trade names that appear on DVR Connection publications or the DVR Connection Web site, www.dvrconnection.com, are the property of their respective owners and may not be reproduced, copied or manipulated in any manner without the expressed, written approval of the trademark owner.
Information/Privacy
Providing DVR Connection with contact information (phone, email, fax number and mailing address) authorizes DVR Connection to contact the customer through mailings, email, fax and phone. DVR Connection believes in protecting customers’ private information. DVR Connection will not give away, sell, rent or lease customers’ personal information to any third party.
